FAQ

Tickets and Reservations

How do I purchase tickets?

Tickets can be purchased at our ticket office at 57 Beach Road, Lake George, NY. Tickets can also be purchased online or by calling our ticket office at 518-668-5777 x4. We charge your credit card at the time the reservation is made.

What form of payment do you accept?

We accept Visa, MasterCard and Discover credit cards online, over the phone and at the ticket office. We accept cash and travelers checks only at the ticket office. We do not accept personal checks.

Do I need a reservation? How far in advance should I make a reservation?

Reservations are highly recommended for all cruises.  We are limited to 50% capacity due to the COVID restrictions by New York State in order to have room for social distancing.
As a result, many of our cruises have been selling out, including the one-hour Minne Ha Ha cruises.

If I purchase tickets online or over the phone, how do I pick up the tickets? Am I able to board the boat with the confirmation page only?

We hold the tickets at our ticket office for you. You will need to pick up the actual boat tickets to board the boat.  You will be asked to present picture ID and the credit card you used for the purchase when you are at the ticket office.
If you have made reservations online, you will be emailed a Reservation Itinerary and the correct number of Electronic tickets for your party.   If you have these, please proceed directly to the correct boat and your phone or printed E tickets will be scanned there prior to boarding.  If you have any questions, please contact our Ticket Office in advance of your cruise.

Do you have Senior / Child Rates or offer discounts?

Yes. We have a senior rate for those 65 and older. We offer a discount to all AAA card holders and active/inactive military personnel with I.D. Our child rate applies to children aged 4-11. 3 and under are free. For information on discounts for groups of 20 or more, please call 518-668-5777 x205.

Do you accept coupons?

We have coupons in many directories throughout the area. Coupons and other discounts are not applied to your purchase online or over the phone. When you come to the ticket office to pick up your tickets, the coupon, if applicable, will be applied and the discount refunded. The coupons are cruise and time specific, please do read them carefully.

What is your cancellation/refund policy?

No cancellations, changes or transfers will be accepted within 72 hours of the cruise.

Prior to that, any cancellations, changes or transfers will incur a fee.

  • $10 fee for reservations on the Minne Ha Ha or Mohican.
  • $25 fee for reservations on the Saint Sacrement.
  • $30 fee for reservations for any specialty cruise.

There are no refunds for no-shows or late arrivals.

Do your rates include tips and gratuities?

The Lunch, Brunch and Dinner Buffet tickets for the Lac du Saint Sacrement include all taxes and a small gratuity. Of course, you are welcome to tip staff members more for excellent service.

Is it possible to purchase a gift certificate for a friend/relative?

Yes, Gift Certificates are available for purchase. Gift Certificates can be purchased in a specific dollar amount to be applied to a cruise of the recipients’ choice or for a specific number of people on a specific cruise. To purchase a Gift Certificate, please contact our ticket office at 518-668-5777 x 4.

What is your Service Dog Policy?

Service Dogs are allowed on the boats.  We may ask you if your dog is a service animal, if it is not clear. We will not require a document or other proof that your dog is a Service Animal.

The American Disabilities Act (ADA) defines a service animal as any guide dog, signal dog, or another dog individually trained to work or perform tasks for an individual with a disability, who if asked, must be able to describe the specific task performed or work done by the animal. The work done or tasks performed by the service animal must be directly related to the handler’s disability. One’s disability may not be apparent (e.g. seizure disorder). A “comfort”, “emotional support” or “therapy animal” that provides support simply by being itself does NOT meet the definition of a service animal. If the animal is not individually trained to do work or perform a task, it is considered a pet under the ADA.

Click link for further information about Service Animals and the ADA.

Your Service Dog is allowed to accompany you on our boats and in the dining room of the Lac du Saint Sacrement.  Your Service Dog, however, must not cause disruptions.  If your dog is disruptive to our other customers (barking, biting, snapping or other such behaviors) and you are not able to make the behavior stop or control the animal, we have the legal right to ask you and your animal to leave or to move to another part of the boat where your dog is not around our other customers.

Are pets allowed on your boats?

Service Dogs are allowed on our boats.  Other pets are only allowed on our boats if the Captain of that boat gives permission.  If permission is granted by the Captain, these pets MUST be in a small pet-approved mesh carrier which must be ventilated, zipped or fastened closed, and able to be carried with one hand.  The pet is not allowed to come out of the carrier during the duration of the cruise.

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About the Boats and Cruises

Are the boats handicap accessible?

Yes. Each boat is accessible by ramp. The Minne Ha Ha and the Lac du saint Sacrement both have lifts to the upper decks. The lift accommodates standard sized wheelchairs. If you have another type of wheelchair or mobility aid, please contact our office to check the lift weight and size capabilities. The Mohican is 1st deck accessible only.

Do the boats go out if it is raining?

Yes. We sail rain or shine.

If for any reason the Lake George Steamboat Company cancels a trip, we will offer you a full refund or reschedule your trip. If the weather is not ideal and you choose on your own not to sail, there will be no refund or rescheduling.

Are the boats air conditioned/heated?

The Minne Ha Ha and Mohican are not air conditioned. The Lac du Saint Sacrement is air conditioned and heated in the dining room areas only.

Is seating on the boats reserved?

Seating is reserved on the Lac du Saint Sacrement Cruises if you have purchased the cruise with buffet.  Seating is also assigned by our staff for the Mohican Family Dinner Cruises (Pizza, Taco Tuesday, Fiesta Friday, Pasta, Mac ‘n Cheese).  The indoor and outdoor seating on all other cruises is on a first come, first served basis and you select your seat(s) after you board.

What is the difference between a Sightseeing Cruise and a Buffet Cruise on the Lac du Saint Sacrement?

A Sightseeing Cruise provides a two hour trip on the outer decks of the Lac du Saint Sacrement. Sightseeing passengers can enjoy a casual meal or drink(s) from our Port of Call Snack Bar and Lounge on the third deck.

A Buffet Cruise includes either lunch, brunch or dinner. After the buffet is over, passengers may remain at their tables or roam to the outer decks. Sightseeing passengers are welcome to enter the dining room for entertainment and dancing after the buffet service has ended.

Is there entertainment on the cruises?

The Midday Luncheon and Sunset Dinner Cruises aboard the Lac du Saint Sacrement include musician Danny Lombardo. The Minne Ha Ha “Rock the Dock” Cruises have a variety of bands on their scheduled cruises. All cruises provide live narration from our Captains.

Attire and What’s Allowed

Can we bring a stroller on the boat?

Strollers are allowed everywhere except the dining rooms on the Saint Sacrement. There are lifts on the Saint Sacrement and the Minne Ha Ha, but these are for wheelchairs, not strollers.

Are dogs allowed on the boats?

Service Dogs are allowed on our boats.  Other small dogs are only allowed on our boats if the Captain of that boat gives permission.  If permission is granted by the Captain, these pets MUST be in a small pet-approved mesh carrier which is ventilated, zipped or fastened closed, and able to be carried with one hand.  The pet is not allowed to come out of the carrier during the duration of the cruise.  They are not allowed in the dining areas of the boats.  We do not allow any other animals on the boats.

Is there a dress code?

No, but we do adhere to the “No Shoes, No Shirt, No Service” rule.  On the Lac du Saint Sacrement and Mohican meal cruises, most passengers dress “resort casual”.  We do recommend a light jacket or coat for the outer decks, and flat heeled shoes for walking safely around the boat.  If you are attending a party on the boat sponsored by an individual or corporation, please check with your host for attire appropriate to their function.

Is smoking/vaping allowed on your boats?

The Minne Ha Ha is completely smoke-free. On the Lac du Saint Sacrement and on the Mohican, there are designated areas on the outer decks for smoking/vaping.

Smoking/Vaping is not permitted while waiting in the boarding line or near the ticket office. Please be courteous to other passengers and comply with this request.

Can we bring our own food or drink onto the boats?

No outside food, beverages or coolers are allowed to be brought onto the boats. We have cocktail bars and a snack bar on each boat. Exceptions are made for passengers with special dietary needs to include food allergies and baby food/formula. Passengers with special dietary needs should contact us at 518-668-5777 x4 to discuss their needs.

Can I carry on a backpack or large bag?

You may, but the Ship’s Officers have authority to examine all items brought aboard this vessel.

Arrival and Parking

Do you have parking?

Yes. We have a parking lot behind our gift shop, across the street from the Steel Pier. We do charge a fee.

We provide handicap parking directly on the Steel Pier for the duration of the cruise only. We do charge a minimal fee.

How early should we get there?

We recommend a minimum of 30-45 minutes prior to departure in order to secure parking, pick up your cruise tickets and board.  Some of our cruises board 15 minutes in advance of sailing, some 30 minutes, and the Lac du Saint Sacrement Buffet Cruises begin boarding 1 hour prior to sailing.

During high volume event weekends (car shows, wine & food festivals, etc) and on fireworks evenings, we recommend you allow extra time on top of the suggested times above. We do not give refunds for late arrivals/missed cruises.

Miscellaneous Questions

Where can I purchase Steamboat Souvenirs?

Our Steamboat Store is located directly across the street from the Steel Pier and there are Gift Shops aboard each of the boats.

How do I get a copy of the photo that was taken when I boarded the boat?

The members of the Magic Memories Photo Team will be glad to help you locate your photo and place an order. You can reach them at the Photo Lab: 518-668-4073. For faster processing please provide them with either the photo card number or the date and time of your cruise with us,