FAQ

Tickets and Reservations

How do I purchase tickets?

Tickets can be purchased at our ticket office at 57 Beach Road, Lake George, NY. Tickets can also be purchased online or by calling our ticket office at 518-668-5777 x4. We charge your credit card at the time the reservation is made.

What form of payment do you accept?

We accept Visa, MasterCard and Discover credit cards online, over the phone and at the ticket office. We accept cash and travelers checks only at the ticket office. We do not accept personal checks.

Do I need a reservation? How far in advance should I make a reservation?

Reservations are recommended for the Mohican Family Dinner Cruises, Saint Sacrement Buffet Cruises, Fireworks Cruises, Minne Ha Ha Moonlight Cruises and other Specialty Event Cruises. Many of these cruises do sell out.

For sightseeing only cruises it is not necessary to make a reservation but you are welcome to do so.

If I purchase tickets online or over the phone, how do I pick up the tickets? Am I able to board the boat with the confirmation page only?

We hold the tickets at our ticket office for you. You will need to pick up the actual boat tickets to board the boat. If you purchased tickets online or over the phone you will be asked to present picture ID and the credit card you used for the purchase when you are at the ticket office.

Do you have Senior / Child Rates or offer discounts?

Yes. We have a senior rate for those 65 and older. We offer a discount to all AAA card holders and active/inactive military personnel with I.D. Our child rate applies to children aged 3-11 and infants under 3 are free. For information on group discounts please call 518-668-5777 x205.

Do you accept coupons?

We have coupons in many directories throughout the area. Coupons and other discounts are not applied to your purchase online or over the phone. When you come to the ticket office to pick up your tickets, the coupon, if applicable, will be applied and the discount refunded. The coupons are cruise and time specific, please do read them carefully.

What is your cancellation/refund policy?

No cancellations, changes or transfers will be accepted within 72 hours of the cruise.

Prior to that, any cancellations, changes or transfers will incur a fee.

  • $10 fee for reservations on the Minne Ha Ha or Mohican.
  • $25 fee for reservations on the Saint Sacrement.
  • $30 fee for reservations for any specialty cruise.

There are no refunds for no-shows or late arrivals.

Do your rates include tips and gratuities?

The Lunch, Brunch and Dinner Buffet tickets for the Lac du Saint Sacrement include all taxes and a small gratuity. Of course, you are welcome to tip staff members more for excellent service.

Is it possible to purchase a gift certificate for a friend/relative?

Yes, gift certificates are available for purchase. Gift certificates can be purchased in a specific dollar amount to be applied to a cruise of the recipients’ choice or for a specific number of people on a specific cruise. To purchase a gift certificate, please contact our ticket office at 518-668-5777 x 4.

Attire and What’s Allowed

Can we bring a stroller on the boat?

Strollers are allowed everywhere except the dining rooms on the Saint Sacrement. There are lifts on the Saint Sacrement and the Minne Ha Ha, but these are for wheelchairs, not strollers.

Are dogs allowed on the boats?

Service Dogs are allowed on the boats.

The American Disabilities Act (ADA) defines a service animal as any guide dog, signal dog, or another dog individually trained to work or perform tasks for an individual with a disability, who if asked, must be able to describe the specific task performed or work done by the animal. The work done or tasks performed by the service animal must be directly related to the handler’s disability. One’s disability may not be apparent (e.g. seizure disorder). A “comfort”, “emotional support” or “therapy animal” that provides support simply by being itself does NOT meet the definition of a service animal. If the animal is not individually trained to do work or perform a task, it is considered a pet under the ADA.

Click link for further information about Service Animals and the ADA

Other small dogs are allowed on the boats BUT they MUST be in a handheld, approved mesh pet carrier which fastens closed. They MUST REMAIN in the carrier for the duration of cruise. They are not allowed in the dining areas. We do not allow any other animals on the boats.

Is there a dress code?

No, but we do adhere to the “No Shoes, No Shirt, No Service” rule.  On the Lac du Saint Sacrement and Mohican meal cruises, most passengers dress “resort casual”.  We do recommend a light jacket or coat for the outer decks, and flat heeled shoes for walking safely around the boat.  If you are attending a party on the boat sponsored by an individual or corporation, please check with your host for attire appropriate to their function.

Is smoking/vaping allowed on your boats?

The Minne Ha Ha is completely smoke-free. On the Lac du Saint Sacrement and on the Mohican, there are designated areas on the outer decks for smoking/vaping.

Smoking/Vaping is not permitted while waiting in the boarding line or near the ticket office. Please be courteous to other passengers and comply with this request.

Can we bring our own food or drink onto the boats?

No outside food, beverages or coolers are allowed to be brought onto the boats. We have cocktail bars and a snack bar on each boat. Exceptions are made for passengers with special dietary needs to include food allergies and baby food/formula. Passengers with special dietary needs should contact us at 518-668-5777 x4 to discuss their needs.

Can I carry on a backpack or large bag?

You may, but the Ship’s Officers have authority to examine all items brought aboard this vessel.

Arrival and Parking

Do you have parking?

Yes. We have a parking lot behind our gift shop, across the street from the Steel Pier. We do charge a fee.

We provide handicap parking directly on the Steel Pier for the duration of the cruise only. We do charge a minimal fee.

How early should we get there?

We recommend a minimum of 30-45 minutes prior to departure in order to obtain parking, your cruise tickets and board.  Some of our cruises board 15 minutes in advance of sailing, some 30 minutes, and the Lac du Saint Sacrement Buffet Cruises begin boarding 1 hour prior to sailing.

Miscellaneous Questions

Where can I purchase Steamboat Souvenirs?

Our Steamboat Store is located directly across the street from the Steel Pier and there are Gift Shops aboard each of the boats.

We also have a Steamboat Store “Shop Now” link right here and on our home page.