FAQ

Masks or CDC-acceptable face coverings must be worn by all passengers on all our cruises both inside and on the outer decks, regardless of vaccination status.

Exceptions are children under 2 years of age or persons who are unable to remove their face covering independently.

Masks or face coverings may be removed by a passenger who is seated while eating food or drinking beverages purchased on our boats. Anytime there are prolonged periods when not eating or drinking, even if still seated, the passenger must put their mask or face covering back on.

The Steamboat Company will, of course, revise and update this policy during our 2021 season if the CDC and NYS guidelines are changed.

We thank you for following our business policies for the safety of all our customers and employees.

We look forward to serving you this season!

Here’s what the Steamboat Company is doing to make your visit with us a good choice and as safe as possible from potential exposure to COVID-19:

• We ask that those guests who are feeling sick to stay ashore and cruise another day.
• All passengers over the age of 2 years will be asked to wear a mask or face covering on the boat when not seated and actively eating at their dining table.  On the outer decks, please wear your mask at all times, unless actively eating or drinking food or beverages purchased on the boat.
• Our dining room capacity has been reduced and tables positioned to allow the required social distance between tables.  Exterior deck chairs have also been reduced in number and positioned for social distancing, as indicated by painted groupings on the decks of the boats.
• Guests are required to maintain a six-foot safe social distance between themselves and other parties at all times.
• Captains make frequent announcements during the cruise to remind passengers to wear masks and follow other COVID safety measures as indicated by signs posted on the boat. We request that you follow these instructions while on our cruises.
• Hand sanitizing stations have been placed around the vessel (at entrance doors, bathrooms, bars, buffet line) and are available to all guests and crew members.
• Employees will have their temperature checked before each shift and will be required to wear facemasks during their shift.
• Any employee with a temperature of 100.4 degrees Fahrenheit will immediately be isolated and the appropriate authorities will be notified.
• Our buffet will be served by gloved servers to passenger specification, with utensils and food handed directly to the passenger.  Access to the buffet line will be governed by the food and beverage personnel aboard, with guests invited to the buffet line in small, orderly groups.
• Drinks from the bard will be ordered only through servers to minimize passenger movement within dining areas.
• Thorough sanitizing and disinfecting procedures are done between cruises for the entire boat.  We have changed our cruise schedule to accommodate extra time for this disinfecting between cruises.
• Signage has been increased to inform passengers of hand sanitizer locations, appropriate and frequent hand hygiene, necessary mask wearing on-board and traffic flow with regard to snack bar orders and purchases, etc.

Lake George Steamboat Company Safety Precautions have been developed according to CDC and NYS Department of Health guidelines, as well as guidelines developed by the PVA (Passenger Vessel Association – Document of April 2020).

Tickets can be purchased at our ticket office at 57 Beach Road, Lake George, NY. Tickets can also be purchased online or by calling our ticket office at 518-668-5777 x4. We charge your credit card at the time the reservation is made.

We accept Visa, MasterCard and Discover credit cards online, over the phone and at the ticket office. We accept cash and travelers checks only at the ticket office. We do not accept personal checks.

Reservations are highly recommended for all cruises.  We are limited to 50% capacity due to the COVID restrictions by New York State in order to have room for social distancing.
As a result, many of our cruises have been selling out, including the one-hour Minne Ha Ha cruises.

For phone reservations, we either hold the tickets at our ticket office for you or send you Electronic tickets. If we have held the tickets for you, please pick up the actual boat tickets prior to boarding the boat.  You will be asked to present picture ID and the credit card you used for the purchase when you are at the ticket office picking up your tickets.
If you have made reservations online, you will be emailed a Reservation Itinerary and the correct number of Electronic tickets for your party.   If you have these, please proceed directly to the correct boat and your E tickets (printed or on your phone) will be scanned there prior to boarding.  If you have any questions, please contact our Ticket Office in advance of your cruise.

Yes. We have a senior rate for those 65 and older. We offer a discount to all AAA card holders and active/inactive military personnel with I.D. Our child rate applies to children aged 4-11. 3 and under are free but do require a boat ticket. For information on discounts for groups of 20 Adults or more, please call 518-668-5777 x205.

We have coupons in many directories throughout the area. Coupons and other discounts are not applied to your purchase online or over the phone. When you come to the ticket office to pick up your tickets, the coupon, if applicable, will be applied and the discount refunded. The coupons are cruise and time specific, please do read them carefully.

No cancellations, changes or transfers will be accepted within 72 hours of the cruise, except when approved by the Ticket Manager on duty.  If approved, a per-person cancellation fee may be charged.

Prior to 72 hours before the cruise, any cancellations, changes or transfers will incur a fee as indicated below:

• $15 fee for reservations on the Minne Ha Ha Hour Cruises, the Saint Sacrement Sightseeing Cruises or the Mohican Sightseeing Cruises.
• $25 fee for reservations on the Mohican Family Dinner Cruises or Fireworks Cruises.
• $30 fee for reservations for the Saint Sacrement Buffet Meal and Dinner Cruises.
• $35 fee for reservations for any Specialty Cruise.

There are NO refunds for no-shows or late arrivals.

The Lunch, Brunch and Dinner Buffet tickets for the Lac du Saint Sacrement include all taxes and a small gratuity. Of course, you are welcome to tip staff members more for excellent service.

Yes, Gift Certificates are available for purchase. Gift Certificates can be purchased in a specific dollar amount to be applied to a cruise of the recipients’ choice or for a specific number of people on a specific cruise. To purchase a Gift Certificate, please contact our ticket office at 518-668-5777 x 4.

Service Dogs are allowed on the boats.  We may ask you if your dog is a service animal, if it is not clear. We will not require a document or other proof that your dog is a Service Animal.

The American Disabilities Act (ADA) defines a service animal as any guide dog, signal dog, or another dog individually trained to work or perform tasks for an individual with a disability, who if asked, must be able to describe the specific task performed or work done by the animal. The work done or tasks performed by the service animal must be directly related to the handler’s disability. One’s disability may not be apparent (e.g. seizure disorder). A “comfort”, “emotional support” or “therapy animal” that provides support simply by being itself does NOT meet the definition of a service animal. If the animal is not individually trained to do work or perform a task, it is considered a pet under the ADA.

Click link for further information about Service Animals and the ADA.

Your Service Dog is allowed to accompany you on our boats and in the dining room of the Lac du Saint Sacrement.  Your Service Dog, however, must not cause disruptions.  If your dog is disruptive to our other customers (barking, biting, snapping or other such behaviors) and you are not able to make the behavior stop or control the animal, we have the legal right to ask you and your animal to leave or to move to another part of the boat where your dog is not around our other customers.

Service Dogs are allowed on our boats.  Other pets are only allowed on our boats if the Captain of that boat gives permission.  If permission is granted by the Captain, these pets MUST be in a small pet-approved mesh carrier which must be ventilated, zipped or fastened closed, and able to be carried with one hand.  The pet is not allowed to come out of the carrier during the duration of the cruise.

**  ONLY SERVICE DOGS ALLOWED IN SAINT DINING AREA OR ON MOHICAN FAMILY DINNERS.  No dogs in carriers.

Yes. Each boat is accessible by ramp. The Minne Ha Ha and the Lac du saint Sacrement both have lifts to the upper decks. The lift accommodates standard sized wheelchairs. If you have another type of wheelchair or mobility aid, please contact our office to check the lift weight and size capabilities. The Mohican is 1st deck accessible only.

Yes. We sail rain or shine.

If for any reason the Lake George Steamboat Company cancels a trip, we will offer you a full refund or reschedule your trip. If the weather is not ideal and you choose on your own not to sail, there will be no refund or rescheduling.

The Minne Ha Ha and Mohican are not air conditioned. The Lac du Saint Sacrement is air conditioned and heated in the dining room areas only.

Seating is reserved on the Lac du Saint Sacrement Cruises if you have purchased the cruise with buffet.  Seating is also assigned by our staff for the Mohican Family Dinner Cruises (Pizza, Taco Tuesday, Fiesta Friday, Pasta, Mac ‘n Cheese).  The indoor and outdoor seating on all other cruises is on a first come, first served basis and you select your seat(s) after you board.

A Sightseeing Cruise provides a two hour trip on the outer decks of the Lac du Saint Sacrement. Sightseeing passengers can enjoy a casual meal or drink(s) from our Port of Call Snack Bar and Lounge on the third deck.

A Buffet Cruise includes either lunch, brunch or dinner. After the buffet is over, passengers may remain at their tables or roam to the outer decks. Sightseeing passengers are welcome to enter the dining room for entertainment and dancing after the buffet service has ended.

The Midday Luncheon and Sunset Dinner Cruises aboard the Lac du Saint Sacrement include musician Danny Lombardo. The Minne Ha Ha “Rock the Dock” Cruises have a variety of bands on their scheduled cruises. All cruises provide live narration from our Captains.

Strollers are allowed everywhere except the dining rooms on the Saint Sacrement. There are lifts on the Saint Sacrement and the Minne Ha Ha, but these are for wheelchairs, not strollers.

Service Dogs are allowed on our boats.  Other small dogs are only allowed on our boats if the Captain of that boat gives permission.  If permission is granted by the Captain, these pets MUST be in a small pet-approved mesh carrier which is ventilated, zipped or fastened closed, and able to be carried with one hand.  The pet is not allowed to come out of the carrier during the duration of the cruise.  They are not allowed in the dining areas of the boats.  We do not allow any other animals on the boats.

No, but we do adhere to the “No Shoes, No Shirt, No Service” rule.  On the Lac du Saint Sacrement and Mohican meal cruises, most passengers dress “resort casual”.  We do recommend a light jacket or coat for the outer decks, and flat heeled shoes for walking safely around the boat.  If you are attending a party on the boat sponsored by an individual or corporation, please check with your host for attire appropriate to their function.

All three of our boats are completely smoke-free as of May 1, 2021.  Smoking or Vaping are also not permitted on our dock, around the ticket office or while waiting in the boarding line.

Please be courteous to other passengers and comply with our provision of a smoke-free and vaping-free environment for our passengers and our employees.

No outside food, beverages or coolers are allowed to be brought onto the boats. We have cocktail bars and a snack bar on each boat. Exceptions are made for passengers with special dietary needs to include food allergies and baby food/formula. Passengers with special dietary needs should contact us at 518-668-5777 x4 to discuss their needs.

You may, but the Ship’s Officers have authority to examine all items brought aboard this vessel.

Yes. We have a parking lot behind our gift shop, across the street from the Steel Pier. We do charge a fee.

We provide handicap parking directly on the Steel Pier for the duration of the cruise only. We do charge a minimal fee.

We recommend a minimum of 30-45 minutes prior to departure in order to secure parking, pick up your cruise tickets and board.  Some of our cruises board 15 minutes in advance of sailing, some 30 minutes, and the Lac du Saint Sacrement Buffet Cruises begin boarding 1 hour prior to sailing.

During high volume event weekends (car shows, wine & food festivals, etc) and on fireworks evenings, we recommend you allow extra time on top of the suggested times above. We do not give refunds for late arrivals/missed cruises.

Our Steamboat Store is located directly across the street from the Steel Pier.  During COVID, we will not have the Gift Shops on each boat.  Hopefully, next year, we will be able to reopen the boats’ Gift Shops.

The members of the Elements Imaging Photo Team will be glad to help you locate your photo and place an order. You can reach them at the Photo Lab: 518-668-4073. For faster processing please provide them with either the photo card number or the date and time of your cruise with us.